Cross Training Policies in Field Services
نویسندگان
چکیده
منابع مشابه
Cross-training Decisions in Field Services with Three Job Types and Server-Job Mismatch
To be cost-effective, field service managers must balance the high cost of machine downtime with the high cost of cross-training technicians in multiple skills. We study a field service system with three job types requiring three different skills. Each server has a primary skill, the cost of which is considered sunk, and up to two secondary skills, which is a managerial decision. We model two i...
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ژورنال
عنوان ژورنال: SSRN Electronic Journal
سال: 2010
ISSN: 1556-5068
DOI: 10.2139/ssrn.1749323